Terms and Conditions

Terms and Conditions main image Terms and Conditions image




1.1 These terms and conditions must be read in conjunction with the Terms of Trading agreement as supplied to the Buyer, when opening an account and together constitute the whole agreement between Australian Dog Food Company (“aussiedogfood.com”) ACN 610 733 492 and the Buyer. These supersede all previous communications either oral or written. Any quotation by aussiedogfood.com shall be deemed to be subject to these terms and conditions. No term or condition contained in the Buyer’s order or acceptance document shall add to or alter these terms and conditions or any of them.

1.2 It is the Buyer’s responsibility when ordering to ensure the goods ordered conform to the Buyer’s requirements and are suitable and fit for the Buyer’s purpose.

1.3 All descriptive information, volumes, specifications, weights, figures, and other data provided by aussiedogfood.com or contained in brochures, catalogues, price lists or advertisements are by way of general description only of the goods and shall not form part of the agreement.

1.4 All orders are deemed to have been made by the Buyer and accepted by aussiedogfood.com upon and subject to these terms and conditions.


E: admin@aussiedogfood.com

2.1 To cancel your order, you must notify us within 2 hours of the order being placed. Orders that have been picked and/or shipped cannot be cancelled.


3.1 All prices are correct at time of printing & are inclusive of GST unless otherwise stated. All prices are subject to change without notification.


4.1 Upon delivery of goods the Buyer shall inspect goods at its expense and give written notice to aussiedogfood.com within three (3) days of delivery of any non-conformity to description or the terms and conditions of this agreement. Failure to give such notice shall constitute an irrevocable acceptance of goods by the Buyer. In the absence of such notice, under no circumstances will aussiedogfood.com accept returns of defective goods after three (3) days from delivery. Notice of a claim will only be recognised if the relevant invoice number accompanies the goods. We reserve the right to charge a re-stocking fee of 15% of the goods being returned. Aussiedogfood.com will not be responsible for delivery charges to return the product. It is your responsibility to contact us prior to return to confirm the return and correct return address.


5.1 Aussie Dog Food ships with Australia Post. A $10.00 flat delivery fee per bag applies to capital city deliveries. Delivery to regional areas is based on Australia Post shipping charges and will be calculated at checkout.

5.2 Unless otherwise agreed in writing, basis best endeavours, delivery will be made available to aussiedogfood.com’s or the Buyers carrier within 48 hours of an order being placed, provided the goods ordered are in stock at aussiedogfood.com’s warehouses. Pick up times are within the control of the courier service.


6.1 Unless otherwise agreed in writing, the goods shall be delivered to the Buyer ex-store the warehouse aussiedogfood.com shall not be liable for any damage caused to the goods whilst they are in transit.

6.2 Where aussiedogfood.com agrees to deliver the goods to the premises of the Buyer and where aussiedogfood.com contracts with a carrier to do so, delivery of the goods to the carrier in all circumstances constitutes delivery to the Buyer.

6.3 Risk, but not title, of the goods supplied shall pass to the Buyer on delivery.


7.1 aussiedogfood.com shall not be liable for any failure or delay to supply the goods due in any part to any cause beyond its control such as, but not limited to, any act or neglect of any carrier, sub-contractor, manufacturer or supplier of aussiedogfood.com, acts of God, strikes, lock-outs, bans or other industrial disturbances, fire, flood, explosion, civil riot or commotion, Government interference or request by law, rules or regulations or orders of any competent authority. No such failure or delay shall entitle the Buyer to terminate this agreement and aussiedogfood.com obligations to the Buyer shall be suspended without liability on the part of aussiedogfood.com while such cause exists.


8.1 The Buyer shall not assign any rights or obligations under this agreement without the prior written consent of aussiedogfood.com

8.2 Any variations to the terms and conditions of this agreement must be expressly agreed in writing by the Managing Director of aussiedogfood.com

8.3 This singular shall include the plural and vice versa, words importing any gender shall include every other gender, and where there is more than one Buyer, the Buyers shall be bound to aussiedogfood.com .